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RETURNS & EXCHANGES

Mahala Reese Return Policy

Merchandise purchased at original price is accepted for an exchange or store credit if returned in salable condition within 14 days of the ship date, accompanied by the original invoice. 

Returns

Making a Return and/or Exchange must be made within the guidelines of our Return Policy.

  We only accept returns or exchanges of styles purchased at MahalaReese.com at regular price (terms for Sale items, see below).  Please contact a Customer Service Representative at myretailtherapist@mahalareese.com with a detailed description of what you want to return or exchange, your order number and we will get back to you within 24 hours.

When returning postage yourself, we suggest you insure the package via USPS, UPS or FedEx and purchase tracking services for your protection. Save the shipping receipt for your records.  Only merchandise received by our warehouse can be processed. 

 Sale Items

Sale items are final sale and can not be exchanged or returned.

 Store Credit / Gift Returns

If you return an item and do not want an exchange, you will be issued a MahalaReese.com online gift certificate. You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to myretailtherapist@mahalareese.com.

  Same return/exchange policies apply to gift recipients who would like to return the Mahala Reese merchandise for store credit or an exchange.

 Please allow 10 to 12 business days for us to receive and process your return or exchange.

  Personalized Items cannot be returned or exchanged.




Exchanges

Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price.

Specify the exchange item and the new color / size or and style on the return/exchange mail to myretailtherapist@mahalareese.com. Include the request in your return package. 

If you are exchanging an item due to a mistake made by MahalaReese.com, we will pay the shipping cost to send a replacement item to you. 

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.  If you have any questions or concerns, please e-mail us at: myretailtherapist@mahalareese.com

 

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